About Centro

Where excellence is the average

CentroGS / About Centro
About Centro

Who we are


Centro Global Solutions is a multinational boutique provider of customer contact solutions and business process management. Centro Global Solutions provides call center and business process outsourcing services in North America, Europe, Middle East and Asia Pacific regions. Comprised of the most passionate employees, the Company serves a wide range of clients. Our clientele ranges from startups to large-sized businesses primarily in the healthcare, automotive and telecommunications industries. The main philosophy of the company is to invest in its’ people; this has been the main driver of our success to-date.

Our services are delivered through multiple communications channels including phone, e-mail, web, chat and social media. Our comprehensive service offering helps our clients acquire, retain and increase the value of their customer relationships. With our delivery sites in competitive labor markets, we have developed a wide global reach to serve clients in the United States, Canada, Europe, The Middle East and Africa.

Our business strategy hinges on a couple of aspects: 1. Surpassing what our clients may consider as “excellent” in every aspect of the business, hence our motto: “Where Excellence is the average”. 2. Focusing on building long-term client relationships, capitalizing on our skilled teams worldwide and leveraging our depth of relevant experience.

Meet Our Management Team

We have the most passionate people and the most caring for your business. Our management team believes that your success is ours.

Sean Farag
CEO
Ossama Hanna
EVP, Business Development
E Boules
VP, Operation
Mark Guirgis
VP, Finance
Tamer Bayoumy
VP, Information Technology
Scott Willis
Sr. Director, Business Development
Dawn LeFevre
RCM Client Relationship Manager
Elsa Phillips
People & Performance Leader, North America
Moira Pacis
Site/People & Performance Leader, Philippines
Dr. Robert Alexander
Advisory Board Memeber
Deborah Dale
Advisory Board Memeber
Dr. Wayne Willis
Advisory Board Memeber

Delivery Sites Locations


Stay Connected