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Centro Global Solutions was awarded as one of the Top 10 Contact Center Companies 2017 by ES Outlook

September 19th, 2017 No comments yet Category

Fairfax, VA – Centro Global Solutions was awarded as one of the Top 10 Contact Center Companies in 2017. The annual list of companies is selected by a panel of experts and members of ES Outlook editorial board. An outstanding call center partner is determined by the value it adds to their clients.

“Centro Global Solutions has been providing value-added solutions to the healthcare industry for the past decade”, said Sean Farag, CEO of Centro Global Solutions, “with an aim to provide tangible ROI by eliminating the typical Lift & Shift”.

One of Centro’s ways to add value, is through process improvement, by consistently providing Lean Six Sigma training to all Service Delivery Middle Management within six months of hiring with the goal of having them black belt certified.

Centro Healthcare, an integrated division of Centro Global Solutions, provides a diverse portfolio of healthcare services driven by analytics, state-of-the-art technology, and clinically certified resources. Its vision is to improve the patient experience, reduce overall ER admission rates while optimizing providers’ revenues.

“Centro has long been a leading player in the Contact Center landscape, and their progress and advancement in business process outsourcing are impressive”, said Selena James, Managing Editor of ES Outlook.

To achieve this certification the company must undergo a rigorous benchmarking process, which compares the organization’s operational metrics to those of its peers, using a large database of contact center metrics.

 “The measurement of an outstanding call center partner is how much of added value they offer to their clients. Apart from our rigourous process improvement continuous efforts, we also relentlessly work on technology updates and people development ”, said Ossama Hanna, EVP of Centro Global Solutions.

Some of the major services and solutions provided by Centro are Chronic Care Management, Medication Therapy Management, Centralized Scheduling, Front Desk Management, Revenue Cycle Management and Nurse Triage.

This award identifies call centers achieving superior results both in financial and qualitative terms. Centro has carried out tasks delivering a 94% customer satisfaction rate by providing suitable clinical assistance to patients and providers.

“Centro has maintained high satisfaction rates by being a flexible and understanding partner to its Clients” said Hanna.

Despite the existing healthcare suite of services being offered today, Centro plans to expand in care coordination and healthcare value-based offerings.

 

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